This Level 1 elearning explores various aspects of communication in the workplace
that impact on how effectively we are able to interact with other people to get our message across and to understand theirs. Its focus is for people working in a professional environment who may also interact with clients, customers or other external groups such as suppliers or contractors. There is some focus on equity groups, communicating with people with visual or hearing impairments, and differences in cultural conventions.
OUTCOMES
- The principles of communications
- Establishing rapport
- Non-verbal communication
- Verbal communication
- Effective listening
- Telephone communication
- Persuasive communication
- Barriers to effective communication
- Feedback and maintaining contact
- Information management
