In the new global economy, it is more important than ever to understand how culture affects communication and perception. Improving intercultural communication enhances success by bringing varied perspectives and fresh ideas into the workplace. This Level 1 elearning course explores the ways in which we benefit from diversity on the work scene.
OUTCOMES
- Learn about stereotypes & biases, how to develop and gain insights into one's own perspectives
- Gain effective strategies for removing barriers to diversity in the workplace
- Improve listening and learn effective questioning techniques to communicate more effectively in a diverse population
- Learn the importance of non-verbal communication, both one's own and that of others
- Master ways of encouraging diversity in the workplace while discouraging and preventing discrimination
- Learn how to respond to personal complaints and develop a support system to manage this resolution process in your organisation
- Gain a professional approach to record, analyse and resolve situations involving diversity
- Learn how to create a mechanism of prevention to reduce negative or discriminating situations and prevent future occurrences
