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BUSINESS PROCESS IMPROVEMENT

Category: Operational Effectiveness
Summary: 

2.  IntermediateContinuous improvement is an ongoing effort to improve the products, processes and practices in an organisation in order to; increase bottom line efficiency and reduce waste, improve customer satisfaction, retention and repeat business and drive sales, revenue and return on investment.

Participants learn to implement a continuous improvement system, processes and practices.  Particular emphasis is placed on learning and the using systems and strategies to actively encourage the team to participate in the process, monitoring and reviewing performance and identifying opportunities for further improvements.

Continuous ImprovementOUTCOMES

  • Define Problem
    • Writing problem statements
    • Problem scoping
    • Project team set-up and management
    • Stakeholder engagement
  • Measure Problem
    • Process mapping
    • Value analysis
    • Identify "Non-value" activities
    • Eliminating wastes
    • Identifying metrics and collecting data
    • Set baseline and goal
  • Analyse Problem
    • Identify 'Sources' and 'Causes' of problem
    • 5-Why's and Fish-bone analysis
    • Data and graphical analysis tools
  • Improvement Solution
    • Brainstorming solutions
    • Idea filtering matrix
    • 6-Step setup time reduction
    • Piloting and implementing solutions
  • Control and Sustain
    • Validate and standardize improvements
    • Ongoing process control
    • Documenting and sharing learning
Enrolment duration: 42 days
Cost: 1760(AUD)
Topics: 10

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