This Lean Six Sigma program is designed for supervisors, managers and leaders who are seeking to improve productivity across a range of business environments from the office to the production floor. The course introduces the principles of lean management and their application, which ultimately leads to 6 sigma workplaces (3 mistakes per 1 million processes). This is by removing wasteful processes and human error.
Lean management was first applied in Japan and is now used in a range of business environments worldwide. Content covers kaizens (change for good), mistake proofing (poka yoke), 5S, root cause analysis, creative problem solving and continuous improvement.
- Develop a 360 degree view of Six Sigma and how it can be implemented in any organization.
- Identify the fundamentals of lean manufacturing, lean enterprise, and lean principles.
- Describe the key dimensions of quality - product features and freedom from deficiencies
- Develop attributes and value according to the Kano Model
- Understand how products and services that have the right features and are free from deficiencies can promote customer satisfaction and attract and retain new customers.
- Describe what is required to regulate a process
- Give examples of how poor quality affects operating expenses in the areas of appraisal, inspection costs, internal failure costs, and external failure costs
- Using basic techniques such as DMAIC and how to identify Six Sigma Projects
- Use specific criteria to evaluate a project
- Discover root causes of a problem
- Design and install new controls to hold the gains and to prevent the problem from returning.