ODR's Linkdin Page  ODR's Facebook Page   ODR Twitter  

  • Home

Organisation Development Resources - Organisational Effectiveness

ABOUT ODR

What is Organisation Development

Who are we?

ODR was established in 2001 as a network of organisation development professionals whose experience in senior positions has informed their strong understanding of how people drive efficiency, business performance and sustainability. 

Our honeycombe symbology represents the collaborative and seamless manner in which we operate within your business as if a partner and colleague in the solution build, a coach during the implementation and a mechamism for monitoring and correcting where required.  It also represents the manner in which our products and services act synergistically to support each other and build performance strength.

Delia Mozer

ODR's Director

Delia MozerODR's founder and director Delia Mozer BSc MSc GAICD, is a dedicated organisation Development practitioner with a focus on transformational change and organisational sustainability.  With key strengths in diagnostics, influence and engagement, designing,  implementing and evaluating creative solutions to stickly challenges, Delia is passionate about the relationship between organisational culture and  viability / sustainability.

From individual level coaching, through team dynamics and cultural alignment, she utilises the flexibility afforded her in the scientist / practioner method to  select from the most appropriate tools and techniques to find the best fit intervention to ensure a measurable return on investment.

Delia's style is collaborative, enthusiastic and empowering.  Her approach enables client systems, leaving the people in it more capable. "People want to feel that they have achieved a worthwhile contribution" she says, "when each one of us is aligned at an individual, team and organisational level the synergies create great momentum.  Who of us does not want to feel we are making a contributing to something successful?".

View Delia Mozer's profile on LinkedIn

ODR's Experience

Our consultant's bring the experience of implementing a wide range of industries and associated organisational cultures including:

 

  • Academic Institutions
  • Defence
  • Emergency Services
  • Energy
  • Finance
  • Government Owned Corporations
  • Local, State & Federal Government
  • Hospitality & Tourism
  • Healthcare / Medical
  • Manufacturing
  • Mining & Heavy Industry
  • Not For Profits
  • Oil & Gas (Exploration & Distribution)
  • Retail
  • Transport & Logistics
  • Telecommunications
  • Vocational Education and Training
ODR's Experience

Some of the clients our team have assisted include:

AMCOR Department of Mineral Resources Queensland Transport
Australian Taxation Office Department of the Premier & Cabinet Queensland Police Academy
Arup Consulting Engineers Department of Primary Industries Queensland Performing Arts Centre
Arts Queensland Dept of the Premiere & Cabinet Queensland Rail
Australia Post Department of Public Works RACQ
Ball Solutions Energex Ray White Real Estate
Banana Shire Council Ergon Energy Corporation Ltd Redland Shire Council
Beaudesert Shire Council Gold Coast City Council Redcliffe Shire Council
BHP Golden Casket Roads & Traffic Authority
Boral Ltd Griffith University SAAB Systems
Boeing Greenslopes Private Hospital Salvation Army
Bond University Hansen Pty Ltd Southern Cross University
Bremer Institute of TAFE Hamilton Island SPARQ Solutions
British Aerospace Systems Heinz Watties Australia Spotless
Brisbane Water IBM Stage Musical Productions
Brisbane City Council Intouch Call Centre Sunwater
Byron Bay Shire Council Ipswich City Council Toowoomba City Council
Cancer Council of NSW Junee Correction Centre TNT Logistics
Carlton & United Breweries Lihir Gold (PNG) Translink
Central Sydney Health Service Lloyds Business Brokers Uniting Healthcare
Concord Repatriation Hospital Logan City Council Vietnam Veterans Association
Corporate Administration Agency Maunsell AECOM Westpac
Corporate Administration Agency Macquarie Bank Weston Milling
CSR Building Products  Merill Lynch Wilderness Society
CSR Building Products Mercantile Mutual WorkCover Queensland
Department of Communities Microsoft Zentech Surveys
Department of Defence Office of State Revenue  
Department of Emergency Services Patricks Intermodal  
Department of Justice & the Attorney General Queensland Fire & Rescue  
Department of Natural Resources Queensland Health  
Department of Main Raods Queensland Police Service  

OUR RESULTS

Click on the service left to see our results.

ORGANISATIONAL EFFECTIVENESS

Organisational Effectiveness Sml

 

 

TEAM EFFECTIVENESS   Team Effectiveness Sml

Individual Effectiveness SmlINDIVIDUAL EFFECTIVENESS

 

 

 


Organisational Effectiveness DriversORGANISATIONAL DRIVERS

Ergon Energy – Service Channels 

Designed and conducted in depth preliminary stakeholder consultation to identify business drivers and agendas then designed and facilitated targeted scenario planning and strategic planning with the management team to establish strategies and capability for the newly introduced 5, 10 and 15 year business Planning Horizons.

Designed a functionally realigned workforce and accompanyingchange management plan, negotiating the incorporation of a capability framework for influencing behavioural change in customers to reduce electricity load demand on assets.

Townsville City Council

Broke down directorate level silos and engaged the Executive Management Team in committing to and then facilitated the first whole of Council scenario planning workshop.

Western Milling

Developed and facilitated the first strategic planning retreat for the senior management team of the Queensland operations.  Achieved the development of the first 5 year strategic plan for the Queensland management team and an operational plan for the next three years.


Organisational Effectiveness Operating-ModelOPERATING MODEL

Bremer Institute of TAFE

Conducted a business review, strategic alignment and restructured the Business Development Division of the Institute. Developed the Change and Transition Plan for taking the Business Unit to the new functional alignment.

Resolved silo issues by developing and facilitating a Leading Change and Transition workshop engaging the Human Resource and Innovation and Improvement units in aligning strategies to build the newly formed Organisational Capability Unit.

Redland Shire Council

Conducted a business review including functional analysis, job analysis & design and resource cluster analysis and restructured the Indigiscapes Environmental Learning unit to align with organisational priorities. Achieved more effective utilisation of resources including paid employees and volunteers.

Townsville City Council

Reinvigorated the council wide change and innovation program and realigned the program to a Stewardship (organisational sustainability/viability) framework and operating model as an appropriate fit for the maturity of the business.

Drove, designed and delivered the introduction of performance management through an Achievement planning framework including policy, procedures, tools, templates and all training material.  Recruited and trained 23 volunteer facilitators and coaches across council to champion it.

Beaudesert Shire Council

Designed and project managed the WOB competency based achievement planning training to all staff including the Chief Executive.

Broke through cultural resistance through incorporating strategies for Performance Coaching, Disciplinary Procedures and mitigating Performance Appraisal Discomfort.

Evaluated the transfer of training through behavioural assessment of supervisors, managers and staff for the nationally recognised units of competency Giving & Receiving Feedback (PSPGOV315A) and Manage Performance (PSPGOV519A).

Ergon Energy Limited:  Enterprise Transformation 2010

Conducted senior stakeholder engagement to rebuild stakeholder commitment and understanding of the "Process Facilitation" operating model which was new for the business.  Translated stakeholder expectations into a change management plan incorporating Organization Development strategies to align with the Culture and Change Group's new direction. Provided coaching and support to change facilitators and project managers engaged on the various projects within the program.


ORGANISATIONAL ENABLERS

Gold Coast City Council

Organisational Effectiveness Enablers

Created and conducted a strategic Job Analysis and Design protocol which engaged all division heads and other senior stakeholders in consultation to take the Training Manager role to one coordinating a new capability framework within Council and introducing a Learning Organization approach.

Conducted a business unit review including capability profiling, restructure and realignment of the Organizational Learning Unit. Designed the Learning Organization Strategy and framework including mapping the unit’s objectives through the Strategic and Operational plans for the first time.

Ergon Energy Limited

Depot 3PR Project:  Developed the first behavioural Sustainability Plan for the implementation of a Management Operating System (MOS), the focus of which was to develop and embed a framework of systems and processes for sustaining productivity and efficiency in behavioural change.

Contestability of Customer Initiated Capital Works project ): Designed and delivered change management, communications consultancy, advice, strategies and training to the transitioning a previously internal process to open market for external contractors.  Successfully engaged both the business and its most vocal and political customers in aligning behind a very contentious implementation.

Developed and conducted the first change management evaluation methodology for the business, the results of which were provided to the Queensland Competition Authority as evidence of a successful implementation.

Zone Substations and Sub Transmission Lines:  Established the vision and mission and aligned stakeholders behind the customer focused efficiency agenda for standardisation of assets to save money across Queensland. 

Dissolved long standing functional silos by influencing resistant senior stakeholders to get all senior members of the stakeholders groups in the value chain for sub-transmission lines into a room and facilitated the end-to-end design and construct current and future state vision. 

Department of Further Education Science and Technology

Secured funding and established a Community of Practice engaging senior learning and development professionals from across Queensland Government agencies in finding solutions for improving completion rates for government qualifications.


Organisational Effectiveness Capability and CapacityCAPABILITY & CAPACITY

Ergon Energy – Service Channels

Designed and conducted in depth preliminary stakeholder consultation to identify business drivers and agendas then designed and facilitated targeted scenario planning and strategic planning with the management team to establish strategies and capability  for the newly introduced 5, 10 and 15 year business Planning Horizons.

Designed a functionally realigned workforce and accompanying change management plan, negotiating the incorporation of a capability framework for influencing behavioural change in customers to reduce electricity load demand on assets.

Queensland Police Service

Developed an experiential (Action) learning and assessment protocol in change and strategic management, leadership and strategic human resource practices. Contributed substantially to achieving completion of qualifications against their EBA by qualifying 37 experienced public sector employees in the Advanced Diploma of Government.


Organisational Effectiveness CustomerCUSTOMER ENGAGEMENT

Office of Government ICT & Microsoft 

Resolved interpersonal relationship issues by structuring and facilitating stakeholder engagements workshops to charter senior/executive stakeholders from both organisations in agreed accountabilities.  Senior stakeholders report a substantive turn around leading to mutually rewarding business outcomes.

Arts Queensland 

Designed, developed, delivered and evaluated a pilot Customer Satisfaction Survey to identify the specific areas of improvement following media focus on the agency.  Identified the specific Arts Queensland model of client interaction and validated the improvement requirements for reporting to the minister and external stakeholders.

Validated the Arts Qld interaction model in a follow up survey achieving high levels of the Arts Community’s satisfaction with the survey design (face and construct validity) and improvements in the Agency’s delivery.

Corporate Administration Agency

Resolved poor customer feedback through engaging staff in the development of customer service standards.  Designed, developed and delivered a Cycle of Service framework including branding and communications, induction and training materials and process maps identifying “Magics” and “Tragics” in customer service. 

Complete Office Supplies

Developed an intervention to embed a customer service culture through competency development from General Manager through to call centre staff.  Then facilitated the process of mapping the COS Cycles of Service, branding, communications and training towards achieving the vision of “World Class’ customer service.


Individual Effectiveness Renew-Your-SelfORGANISATIONAL RENEWAL

Townsville City Council

Resolved staff disengagement through survey overload from ad hoc uncoordinated surveying across council by engaging executives to agree and consolidate several into the integrated Organisational Culture Inventory (OCI) and Organisational Effectiveness Inventory (OEI).

Established bench strength culture change capability by establishing and developing a Community of Practice.  Selected and coached 22 volunteer Business Improvement Coaches from trades through to director level, including 3 Executive Managers.

Drove alignment and consistency in business unit response plans and feedback to the program Steering Committee (Executive), ensuring that cultural alignment was incorporated into agreed business strategies and addressed OCI and OEI  survey results.

Ergon Energy

Enterprise Transformation 2010 (ET2010) Program:  Turned around a disconnected partnership between the executive and the program team responsible for this whole of business transformation.  Designed and conducted in depth senior stakeholder motivational interviews with executive and senior managers and aligned them behind a vision, mission and engagement commitments. 

Designed and framed the “process facilitation” engagement, change management and operating model for the program and negotiated the accountabilities of the partnership for program/strategic and business/operations roles. 

Developed and gained executive level and all stakeholder acceptance of the first whole of business change management plan incorporating strategies for integrating and aligning over 28 systems, process and cultural initiatives and their impact. 

Influenced across silos to bring together the first community of practice for change and project managers and chartered them to collaborate to achieve integration and alignment of change efforts including impact analysis, risk management and .

Provided change management coaching and direction to the 26 change and project managers, 12 HR and corporate communications representatives engaged on the program.

Depot 3PR Project:  Developed the first behavioural Sustainability Plan for the implementation of a Management Operating System (MOS), the focus of which was to develop and embed a framework of systems and processes for sustaining productivity and efficiency in behavioural change.

Department of Public Works – Whole of State Government

Provided a suite of cost saving and efficiency focused innovation initiatives for consideration by state government through the design and delivery of idea elicitation workshops across the state.

Branded this Whole of State Government initiative “Dimensions” and the workshops “Ignite” and developed the Whole Of Government (WOG) change management and communication plan to engage public and private sectors under the state government’s Smart State initiative. 

Department of Primary Industries and Fisheries

Facilitated the high level strategy development framework workshop for eliciting and implementing innovation in the Department with senior staff and external stakeholders.


team effectiveness Team-AlignmentTEAM ALIGNMENT

Ergon Energy

Designed and delivered an action learning program to take a team of change facilitators through the mapping of their processes to the organisation’s project management approach and to achievement of the Advanced Diploma of Business (Human Resources) with a focus on Change Management.

Designed and delivered a three day Stakeholder Engagement workshop for the Customer Response and Improvement team which included a strong focus on Influencing with Integrity and Managing Challenging Behaviours.

Redland Shire Council, Premiere’s Department & Arup Consulting Engineers, Hayman Island, Bremer Institute of TAFE

Aligned and improved team processes, practices and plans with organisational strategy through designing and delivering tailored Team Building workshops.


team effectiveness CompositionTEAM COMPOSITION

Redland Shire Council

Conducted a business review including functional analysis, job analysis & design and resource cluster analysis and restructured the Indigiscapes Environmental Learning unit to align with organisational priorities. Achieved more effective utilisation of resources including paid employees and volunteers.

Ergon Energy

Established bench strength change management capability for the Business Improvement group through designing and delivering an action learning program for the change facilitators.

Coached the team to aligned the Change Management processes through a Business Process Reengineering approach to the organisation’s project management framework. 

Assessed the team against the Advanced Diploma of Business (Human Resources) capturing the relevant Change Management units of competency.

Gold Coast City Council

Created and conducted a strategic Job Analysis and Design protocol and engaged senior stakeholders in consultation to take the Training function to a new Capability Framework introducing a Learning Organisation approach.    Conducted a business unit review including capability profiling, restructure and realignment of the Organisational Learning Unit. 

Designed the Learning Organisation Strategy and Framework including mapping the unit’s objectives and outcome through the Strategic and Operational plans for the first time.


team effectiveness LeadershipTEAM LEADERSHIP

Boeing Australia Ltd

Profiled the capability of the Product Support Group’s leadership team in order to map workforce requirements and transition the team to lead the Group into broader commercial markets.

Designed a full range Leadership and Team competency / behaviour assessment utilising development/assessment centre methods and coached each team member through in-depth leadership, career development and succession planning.

Facilitated a strategy workshop with the team to achieve the transition and the team achieved turnaround in the Leadership and Morale measures of their Boeing annual Climate Survey within 12 months.  It had been in a 3 year decline.

Pacific Brands – Dunlop Bedding, Berlie, Payless Shoes

Project managed the NSW component of Pacific Brands Nation-wide management development, succession planning initiative.  This involved assessing, career planning and coaching for 23 middle to senior executives.

Byron Shire Council

Established whole of business (WOB) frontline leadership, project and change management and continuous improvement capability to turn around poor performance and accountability and embed an achievement focused culture.

Measured the achieved cultural change behaviourally against Kirkpatrick Level IV (transfer of training) within the Australian Qualifications and the Australian Business Excellence Frameworks.

Gold Coast City Council & Redland Shire Council

Built change leadership capability by designing and delivering career coaching workshops for HR and supervisors to coach their staff in navigating their careers through organisational restructure.

Origin Energy

Coached stakeholders to take up change leadership and behavioural sustainability for the introduction of Integrated Planning as a foundation piece in the implementation of Operational Excellence framework.  Negotiated accountabilities with key stakeholders and devised the first Benefits Realisation plan for the Integrated Planning project and the business.

Executive Coaching

Carlton & United Breweries, Premium Brands, Arup Consulting Engineers, Ergon Limited, RSL Care, Intouch Call Centre, Queensland Transport, Australian Institute of Management, Queensland Rail, General Motors, Greenslopes Private Hospital, Department of Communities and Private Clients.


team effectiveness High-PerformanceHIGH PERFORMING TEAMS

TNT Logistics (National)

Established standardised customer and stakeholder time management protocols across the business that resolved growing customer demand issues.  Scoped and developed a fully tailored time/priority management workshop incorporated project management methodology.

Ergon Energy Limited

Established a community of practice for over 26 change and project managers, HR and corporate communications representatives engaged on the 20 current of over 100 programmed cultural, structural, ICT and process projects. Chartered the community to integrate change and manage impacts and dependencies across the business.

Department Further Education Science Technology

Project managed a Community of Practice engaging learning and development professionals from across Queensland Government in finding solutions for improving completion rates for government qualifications.

Premier’s Department & Redland Shire Council

Designed, developed and delivered Managing Change and Transition workshops for operational staff and at supervisor levels.

Education Queensland & Queensland Rail

Trained, assessed and accredited eight experiential learning Diploma and Advanced Diploma of Project Management training cohorts – approximately 80 participants.


team effectiveness CustomerCUSTOMER FOCUS

Bremer TAFE

Aligned and improved Customer Service Capability across the institute through the design, delivery and behavioural assessment of Customer Service competency.  The client reported substantial improvements in performance, morale and team work and requested a repeat with the library team.

Ergon Energy Limited

Mediated a resolution to a multi-million dollar supplier issue to mitigate the impact of faulty materials so that if failure of the asset were to occur a billion dollar customer would not be taken off line.

Corporate Administration Agency

Resolved stakeholder disengagement with a group of engineers by developing and delivering a report writing workshop incorporating influence and engagement strategies.


team effectiveness Team-RenewalTEAM RENEWAL

Energex

Designed and facilitated an executive stress retreat for the Government Liaison Team involved in high level crisis management and negotiations.  The team report greater resiliency through the strategies taught, even for their role which operates consistently under high pressure.

Conducted critical incident stress debriefing for the team following a period of substantial overload.  Coached the team through the development of a report and business case to provide risk management for escalating workloads.

Arup Brisbane

Designed and co-facilitated an environmental scan and strategy development workshop to minimise the impacts of stress within the organisation undergoing unprecedented growth and challenged by a market in which human resources for their projects were scarce.


Individual Effectiveness Align-Your-SelfALIGN YOUR SELF

We have assisted clients from all walks of life to identify their true vocation and align their efforts with those elements of their life that give them true meaning and a sense of authenticity and purpose.  See What Our Clients Say About Us.

Comments from program participants

Its not until you truly know your self that you gain the autonomy to find what you\\\'re doing that doesn\\\'t server you.  Thank you for helping me see my way clear of my blockages.

Ok.  So you think you might gain something from a course, but this is a whole other level.  To know yourself at this level is liberating.  They should give this to every kid at school.

The Align Your Self program helped me thrive in the continuous discomfort of building my own business. I understand that I am working my calling and the challenges I face, grow me in the way I need.

I constructed my life and I will deconstruct it anytime I don't like what I'm getting.  Thanks ODR!


Individual Effectiveness Align-Your-CareerALIGN YOUR CAREER

Carlton & United Breweries, Premium Brands, Arup Consulting Engineers, RSL Care, Intouch Call Centre, Queensland Transport, Australian Institute of Management, Queensland Rail, General Motors, Greenslopes Private Hospital, Department of Communities and Private Clients.

Executive and Careers Coaching providing strategies for performance enhancement, leadership and change management, for middle and executive level managers from various companies, industries and professions.

Comments from program participants

 Never have I felt more in charge of my career.

 No longer do I drag my sorry self to work.  I am interested, engaged and intrinsically motivated - and I now know what that means.

My career is balanced with my lifestyle now and I didn't know how happy that would make me until I had the opportunity to evaluate what made my heart sing.

There is such a difference between giving half and giving whole.  I am more productive and efficient and I work less.  This was not the outcome I was expecting.


Individual Effectiveness Coach-Your-SelfCOACH YOUR SELF

"I utilised ODR’s knowledge and experience to customise, facilitate, evaluate and certify an Advanced Diploma of Business with a newly formed team I was managing.

With ODR’s expertise I was able to achieve several outcomes. On a professional level this process facilitated the bringing together of a new team to share experiences and knowledge, learn new techniques and approaches to change management and develop a common language and process in relation to the deployment of project outcomes, wrapped in the  certification of an Advanced Diploma.

On an individual level ODR provided me with mentoring and feedback as I coached the team though this process and the challenges associated with team development and change management.  I highly recommend Delia, ODR and its services."

Peter Wilson - Manager Project Deployment


Individual Effectiveness Self-MasterySELF MASTERY

Comments from participants;

This program was the catalyst in making my new company so successful.  The accountability and responsibility for not just outcomes but aligned results is exactly what the business needed.

I discovered the incredible power of authenticity and integrity in building trust and inspiring others.

I no longer react out of fear.  Rather, I find flow and coherence and tap into that energy both in myself and in my team.  What a difference it made.  

I sleep at night.

I'd heard about flow experiences and how the best sports people use it and I thought it sounded like psychobabble.  Now I know the science and I create it for me. 


Individual Effectiveness Innovate-Your-SelfINNOVATE YOUR SELF

Comments from program participants;

This program offers the most powerful set of conceptual and practical tools for business and life that I have yet encountered.  My partner and I have been using this approach as the centrepiece to our whole of life strategy.

It has profoundly impacted the way I do business.  That is to say, I see my work in the larger context of my life, my purpose and the meaning I obtain from what I do.

My boss looks at me differently, because I look at myself differently.  He now sees who I want to be rather than who he thinks I am.  

I not only know, I have negotiated for what my soul desires and it rocks!


Individual Effectiveness Renew-Your-SelfRENEW YOUR SELF

Energex

 Designed and facilitated an executive stress and renewal retreat for the Government Liaison Team involved in high level crisis management and negotiations.  The team report greater resiliency through the strategies taught, even for their role which operates consistently under high pressure.

Welcome to ODR

ODR creates effectiveness for organisations, teams and individuals. We provide processes, tools, techniques and resources for identifying and maximising fit for purpose systems and the elements critical to their success. Our processes identify and eliminate waste and the disconnects that hinder and minimise effectiveness so that tangible results are achieved.

  • When capability is required to identify, diagnose and resolve performance issues, we provide consultant resources.
  • When capability and capacity are required to facilitate strategy development, execution and evaluation, we provide experienced consultants.
  • When your people require processes and methodologies for building capability and resolving performance issues we provide tools, techniques and learning material.
  • When capacity is required to deliver initiatives we provide project resources.
  • When internal capability is required to lift performance and the effectiveness of people, we provide training, coaching and professional development.
  • When you want access to a coach and trusted advisor, we provide experienced consultants to support your endeavours.

Discover the benefits of being a member of the ODR community.

     Login        Search    Contact Us

WHAT OUR CLIENTS SAY ABOUT US

   Click on the service level (left) to see what our customers say about us.

ODR's Clients Say We Provide Effective Solutions
 


Organisational Effectiveness

"Finding the right performance management system and introducing it within council was perplexing.  ODR provided a cultural change perspective that enabled the new Individual Development program to be readily accepted by a workforce of mixed business maturity and areas of challenging cultural issues.  We utilised Delia's experience in cultural alignment to assist our people appreciate how the new system would be more than a performance improvement initiative and how they could make the most of the tools and processes to build and sustain their careers.

We were surprised and delighted by the consistent positive feedback we recieved from the guys working on the roads to the professional and library staff and the executive team.  All reported getting a lot out of the training, especially in terms of coaching and managing challenging behaviours whether supervisor or staff member.

Her advice to take up a coaching and personal/professional development framework and to put the system into practice by evaluating the transfer of learning to the workplace through having ODR assess the behavioural application to nationally recognised units of competency provided proved invaluable in gaining traction. Our people were both motivated to gain the certificate and were able to tap into ODR's experience and objective input on challenging issues they faced.

Delia developed and contextualised both the learning and assessment material so that all the elements of the system from policy, procedure, training and assessment were seamlessly branded."

Christine Fraser:  Human Resource Manager -  Beaudesert Shire Council

 

"We were being challenged by the political arm to justify our funding processes and the perceptions in the media did not match our experience within the agency.  We needed a way to capture the voice of our customers in a valid and objective way.  We selected ODR because they offered a way to map our customer interaction processes and where we might improve rather than a simple survey of customer satisfaction.

Although the initial consultation and process mapping to identify a statistically validated Arts Queensland Customer Interaction Model took some time and effort, it also engaged our staff and customers in a way a simple survey could not and yeilded outstanding data with which we could work.

The regression analysis identified both high levels of customer satisfaction overall and the specific areas we could improve our services.  It enabled us to identify where we were quite effective and where efficiencies in the process could be found.

We wanted to be sure we had the model right so we had ODR run it a second time.  The model was not only validated, but the process has proved robust in clarifying our operating model."

Sue Campin:  Executive Manager Arts & Cultural Programs:  Arts Queensland

 

"Thank you for your valuable contribution (Delia) to our Business Without Boundaries Workshop.

Your guidance and facilitation ensured that the day was a success.  Feedback from the workshop has been excellent and all the information that you helped us gather will be used to develop a strategy for improving business processes and the utilisation of new technologies.

Once again thank you for your professionalism and enthusiams for our workshop.  It certainly ensured the day was a success."

Ray Moore:  Chief Information Officer - Department of Primary Industries:  Business Without Boundaries Workshop

 

"I am pleased to be able to attest to the professional standard of services provided to myself and my organisations by Delia Mozer, Principal of Organisation Development Resources.  In my roles as HR Consultant I have chosen to engage the services of ODR to act as principle consultants for my organisations, Carlton and United Breweries (Fosters) and Redland Shire Council.

The services provided included:

Carlton & United

  • Consultancy Services: Design Outplacement Program
  • Provision of Outplacement Counseling
  • Executive Coaching

Redland Shire Council

  • Consultancy Services: Managing conflict and change
  • Mediation
  • Investigation of Grievances
  • Job Analysis and Design
  • Structural redesign
  • Facilitation of Training: Career Development, Team Building

ODR’s services have been of a very high standard with the provision of sound advice and highly customised programes based on superior analytical competency. Delia’s personal approach has been one based on high ethical standards and professional integrity."

Trish Lynn:  Human Resource Consultant


Team Effectiveness

"I've been to numerous training programs but this wasn't training.  Delia called it a 'system intervention' and only now do I understand what she meant.  We had patterns of being with each other that had grown to be comfortable and complimentary but toxic and undermined our performance.  I put it down to human nature, but Delia showed me how to dig deep and find the best in my people.  I now know my people in a way that previous to my program with ODR would have thought intrusive and unprofessional.  The irony is my people tell me weekly how engaged they are with the new way of working and I see it in their results."

Trent Singleton:  Manager - Heinz Watties

 

Peter Wilson"I utilised ODR’s knowledge and experience to customise, facilitate, evaluate and certify an Advanced Diploma of Business with a newly formed team I was managing. 

With ODR’s expertise I was able to achieve several outcomes.  On a professional level this process facilitated the bringing together of a new team to share experiences and knowledge, learn new techniques and approaches to change management and develop a common language and process in relation to the deployment of project outcomes, wrapped in the  certification of an Advanced Diploma. 

On an individual level ODR provided me with mentoring and feedback as I coached the team though this process and the challenges associated with team development and change management.

I highly recommend Delia, ODR and its services."

Peter Wilson:  Manager Project Deployment

 

Donna & Drew Nicholas“I was overwhelmed and desperate to get my business under control.  It felt like the business was running me.

Delia was awesome.  When she said I could work smarter not harder I thought she was ignoring the “hard” work I’d done to streamline our processes.  However, she kept me to basics using what she called process facilitation and worked through my best attempts to avoid the real underlying issues and the root causes contributing to my stress and anxiety.

After a week together, I took one of the lunch vans off the road losing absolutely minimal income, a good 85% of the challenges and getting balance back in my life.  With the time now available to me to think constructively and Delia coaching me in employee empowerment strategies we discovered efficiencies saving further time, effort and ultimately saving money. 

My son now says he has a real mum.   One that attends his school and sporting events.”

Donna Nicholas:  Country Roads Mobile Catering, Bendigo, Victoria

 

"We really struggled to find and keep quality staff and tired of the internal conflict in the team and training people up just to lose them.  ODR was hired to assist with team building and the process was more than we expected.  They focused on the how the team roles contributed to the business outcomes and where to utilise our capability to get the best ROI. 

Over the two days we identified that we were hiring on potential rather than fit, the team we thought we had was a group of individuals who were wanting exposure to our high tech methodology.  My partner and I learned more than we had invisioned and from the workshop we were then able to restructure the business and our approach to the career development of our staff to recognise what we offered to them and align their motivations so that we all were on the same page.

I highly recommend the workshop to anyone looking to get clarity on the constitution and direction of their team."

Debra Spence:  Zentec Survey

 

"We have developed a common trust and openness that is far beyond what I have experienced in previous roles and workplaces.  During the work we did with ODR, we found our common purpose and now our energies are focused and we all recognise each others and feel motivated to contribute from our strengths.

As a team, we are no longer prepared to allow the same issues to interfere with our effectiveness.  We know that our efficiency and therefore our sense of acheivement and well being depend on voicing our concerns, hearing the impact of what we do on our combined objectives and being able to celebrate the results.  We now have and recognise the strategies for doing that and the capability to minimise the defensive ways that used to undermine our performance."

Frank Kenness: CEO Keness Industries


 Individual Effectiveness

"The Advanced Diploma course met my expectations and more.  It was excellent, I learned a lot. The process was user friendly..staff easy to approach.  It increased the benchmark for promotion to business manager with previous experience being recognised as well. 10 out of 10.... very professional."

Janice Buchbach:  Business Manager - Queensland Health Department

 

"The best money I ever spent on my development.  The priority management program went beyond training me in the tools and techniques of time managment, I discovered where my struggles with time stemmed from, even my concept of time was challenged.  I now know the what, why, when, how, where and who of the mechanics and engagement of priorities to ensure the rubber hits the road and how I contribute (or not) to my effectiveness.  I am now able to stay focused on the big picture as well as well as the essential basics."

Vesta Gordon:  Supervisor - TNT Logistics

 

"Carol has worked in the Training and Employment industry for over 10 years, training in Hospitality, Business and Retail.  Her broader roles have varied in responsibility levels from trainer to coordinator to Manager.  Not having had the opportunity to further her education when leaving school, Carol came to Skilling Solutions Queensland as she wanted to get recognition for the skills and experience she had accumulated over 35 years of working. 

Carol undertook a recognition of prior learning pre-assessment at the Toowoomba office which resulted in a referral letter for Carol to undertake RPL for the Advanced Diploma in Business Management.  She chose Organisation Development Resources as her Registered Training Organisation and was pleased that the entire process was able to be completed via phone calls, emails and faxes.  Carol stated ODR were ‘very professional and easy to deal with’, and she ‘was amazed at how simple the process was and wished I had done it sooner’.

Carol said, ‘I have been so pleased by the friendliness and the professionalism of the consultant in Toowomba, that I have encouraged everyone I know to go through the process to get skills recognition.’  Having received her Advanced Diploma, Carol has now enrolled in University studies.  And as the Manager of the Business Development team at Toowoomba Education Centre, she proudly displays her newly acquired qualification on her business cards."

Skilling Solutions Queensland

 

"The Bully Busting workshops came at 'the right place right time' where help was needed with some issues.

I found it really helpful as did my colleagues.  We benefitted personally as a team as we were able to see many sides to the issue.

I would highly recommend ODR and its services to anyone."

Robyn Wales:  Training & Assessment Coordinator - Disability Services Queensland

 

"I can only just say this in words that are simple and from a well worn heart.  The consideration that you,Delia, have given to me over the years has made a real difference to how I see myself from within and from that external point that others use as a reference.  You really listen, ask the questions that nobody really wants to answer and then push to get to the authentic self.  Realigning the conscious self with the inner self is not an easy task, especially when one has constantly been in a controlling environment, be that family, the military or police force as I have been.  I was always expected to act in a particular manner and was swiftly brought into line when I questioned the motives of others, all I really wanted was answers, instead I received no less than harassment and  bullying.  I hope that the good work (albeit painful) that Delia is eminently qualified to offer, can help you find your authentic self, like I have."

Anita Newman:  Darwin


"I've been able to focus myself on where I want to go and what I want to do.  For a long time I had been following my father's dream of who I would be and I had lost sight - or maybe never really knew - who I really was.  It did not feel authentic.  Delia helped me with a set of assessments and exercises that honed in on my signature strengths and those things that I engage with in life.  It was the best thing I've ever done for myself.  I had to deconstruct my old automated way and reconstruct me self to be me.  My family tell me they now experience more connection with me and I certainly am more connected with my life's purpose."

Andrew Matiani:  Perth