Aligned and improved Customer Service Capability across the institute through the design, delivery and behavioural assessment of Customer Service competency. The client reported substantial improvements in performance, morale and team work and requested a repeat with the library team.
Ergon Energy Limited
Mediated a resolution to a multi-million dollar supplier issue to mitigate the impact of faulty materials so that if failure of the asset were to occur a billion dollar customer would not be taken off line.
Corporate Administration Agency
Resolved stakeholder disengagement with a group of engineers by developing and delivering a report writing workshop incorporating influence and engagement strategies.
Tags: Team Alignment, Team Composition, High Performing Teams, Team Renewal, Organisational Operating Model, Organisational Renewal, Organisational Drivers, Organisational Enablers, Team Leadership, Customer Focus, Align Your Self, Align Your Career, Coach Your Self, Self Mastery, Innovate Your Self, Renew Your Self, Organisational Effectiveness, business consultants, business consulting services, organisational development, organisational development courses